Comments on: Using Web 2.0 & Social Media To Improve Customer Service http://www.stayonsearch.com/using-social-media-to-increase-customer-service Search & Social Media Marketing Tips, Resources, and Discussions Fri, 03 Feb 2012 00:56:18 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: web 2.0 improves the brand! | John wrote ithttp://www.stayonsearch.com/using-social-media-to-increase-customer-service/comment-page-1#comment-14611 web 2.0 improves the brand! | John wrote it Sat, 15 Oct 2011 11:07:12 +0000 http://www.stayonsearch.com/?p=1512#comment-14611 [...] reference:Using Web 2.0 & Social Media To Improve Customer Service Procter & Gamble Share this:TwitterFacebookLike this:LikeBe the first to like this post. This entry was posted in enterprise 2.0. Bookmark the permalink. ← web 2.0 –good news to non-profit organisation [...] [...] reference:Using Web 2.0 & Social Media To Improve Customer Service Procter & Gamble Share this:TwitterFacebookLike this:LikeBe the first to like this post. This entry was posted in enterprise 2.0. Bookmark the permalink. ← web 2.0 –good news to non-profit organisation [...]

]]> By: Live chat support, chttp://www.stayonsearch.com/using-social-media-to-increase-customer-service/comment-page-1#comment-3138 Live chat support, c Tue, 26 Oct 2010 02:31:52 +0000 http://www.stayonsearch.com/?p=1512#comment-3138 I think in this digital era, where everything has started with a mouse click, its very important to have a Instant customer service, and Live chat support is an revolution. However, I still feel that the companies are not exploiting this form of customer support completely and wasting their money on phone support services which is more expensive and most of the time not effective. Further, one of the benefit of live chat support service is that it provides teh customer with more personalized service. So, i think all e commerce companies should start working in exploiting the scope of live chat support services, to the highest extent. I think in this digital era, where everything has started with a mouse click, its very important to have a Instant customer service, and Live chat support is an revolution. However, I still feel that the companies are not exploiting this form of customer support completely and wasting their money on phone support services which is more expensive and most of the time not effective.

Further, one of the benefit of live chat support service is that it provides teh customer with more personalized service. So, i think all e commerce companies should start working in exploiting the scope of live chat support services, to the highest extent.

]]> By: Building Online Relationships: How Do We Do It? | StayOnSearchhttp://www.stayonsearch.com/using-social-media-to-increase-customer-service/comment-page-1#comment-1303 Building Online Relationships: How Do We Do It? | StayOnSearch Tue, 22 Jun 2010 10:03:06 +0000 http://www.stayonsearch.com/?p=1512#comment-1303 [...] is completely dependent on good service, and nothing speaks more powerfully about your commitment to customer service than being polite online.  Deal with queries and comments quickly when they come in to you, so [...] [...] is completely dependent on good service, and nothing speaks more powerfully about your commitment to customer service than being polite online.  Deal with queries and comments quickly when they come in to you, so [...]

]]> By: SMO serviceshttp://www.stayonsearch.com/using-social-media-to-increase-customer-service/comment-page-1#comment-672 SMO services Tue, 20 Apr 2010 11:02:20 +0000 http://www.stayonsearch.com/?p=1512#comment-672 Great post.....improving customer relations leads to increased number of returning visitors and creating brand identity. These tips can help online businesses a lot. For more social media optimization and social media marketing services, hire experts at <a href="http://www.tisindia.com/socialmediaoptimization.html" rel="nofollow">http://www.tisindia.com/socialmediaoptimization.....</a> Great post…..improving customer relations leads to increased number of returning visitors and creating brand identity. These tips can help online businesses a lot. For more social media optimization and social media marketing services, hire experts at http://www.tisindia.com/socialmediaoptimization…..

]]> By: How to Leverage Traffic Besides Using Organic Search | Search Engine Journalhttp://www.stayonsearch.com/using-social-media-to-increase-customer-service/comment-page-1#comment-479 How to Leverage Traffic Besides Using Organic Search | Search Engine Journal Tue, 23 Feb 2010 14:45:44 +0000 http://www.stayonsearch.com/?p=1512#comment-479 [...] Auto Tweet Your Latest Blog Posts, Join Twitter Lists, Monitor Keywords and Respond Appropriately, and Promote [...] [...] Auto Tweet Your Latest Blog Posts, Join Twitter Lists, Monitor Keywords and Respond Appropriately, and Promote [...]

]]> By: How Best Buy Uses Social Media to Connect with Customers | StayOnSearchhttp://www.stayonsearch.com/using-social-media-to-increase-customer-service/comment-page-1#comment-431 How Best Buy Uses Social Media to Connect with Customers | StayOnSearch Tue, 16 Feb 2010 14:02:26 +0000 http://www.stayonsearch.com/?p=1512#comment-431 [...] more.  Not only can Best Buy enthusiasts keep up with updates, but Best Buy is using Twitter as a customer service tool, responding to unhappy and satisfied customers. Just like any other brand or company, Best Buy can [...] [...] more.  Not only can Best Buy enthusiasts keep up with updates, but Best Buy is using Twitter as a customer service tool, responding to unhappy and satisfied customers. Just like any other brand or company, Best Buy can [...]

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