Online Business Owners and Social Media: Listening is Branding

Posted by Warner Carter - May 13, 2011 - Social Media - 2 Comments

Whenever we hear branding, what comes into our minds is its comprising entities—aesthetics, logo design, typefaces, and color contrast. However, in social media platforms like Facebook and Twitter (knowing that we cannot alter their layout and aesthetics), branding yourself as a business should not only be confined within these descriptions.

To start a social media account literally means we have to start from nothing. And without having the means and right to alter a social media layout, the only thing you can do to start a network is by listening.

Online business owners are not only Internet lurkers. They go out, they study their niche, and they listen. For example, selling second hand books does not mean you just have to Google every book in your product list. Although it is good, you still have to delve deeper to your market and to your niche. And listening starts with knowing your products, joining forums that will help you cultivate your knowledge about it, and personally talking to people that have vast knowledge of your niche.

Social Media Listening, Making a Positive Noise through it

Your network (or followers) is not only display figures to make your social media site busy and active. There is no point of having a hundred thousand followers without interacting with them, or else, you will end up deleted on their accounts.

·Consider your follower’s tweet and updates as a research work

Consider every tweet and update—whether it is banter or a serious rant over your products or anything—as research work to understand your market on a deeper sense. Knowing their unadulterated thoughts about something is the best way to know them beyond marketing books and clichés.

·Comment threading is an expanded give-away study

Seeing how your followers connect and communicate with each other is like having a free thesis book of their behavior. Through this, you will see the language they are using, and how they think as active entities of your business. As a business owner, you need to understand your target market’s behavior inside a relationship, for it will give you hints how to properly brand yourself and think of future design and innovations for your products and services.

Frankly, we online business owners have frank Goals, too

To say that we are listening and interacting with our future clients because we want to change the world (as Donald Trump brags) is truly one melodramatic reason to transform the hearts of our prospects. We can also make it as a staple quote on our websites to attract more customers. However, we online business owners have frank goals, as well. And frankly speaking, we listen because we have a product to sell and a message to deliver. So use it very carefully, for you do not want to end up homeless and dying in hunger.

About the Author

Warner Carter

Your author Warner writes on discoveries and learning from online. He likes tech, design, SEO and works with Endless Rise who supplies Social Media Reseller Packges and White Label SEO services only for resellers.