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Using Employees to Help with Social Media Customer Management

Posted by Kaila West - June 15, 2011 - Social Media
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Many employees are doing it anyway, whether the management knows it or not. The temptation is just too great. White collar workers sitting at desks, with computers and Internet connections are very likely using social media for personal use throughout much of their work day. Instead of management having the knee jerk reaction of forbidding […]

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